Return Policy

Last updated:

1. Overview

At Vorxyreleudhepei, we want you to be satisfied with your purchase. If you are not entirely happy with your order, we offer a return and refund policy in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Right to Cancel

As an online consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving the goods without giving any reason. This is in addition to your statutory rights.

To exercise your right to cancel, you must inform us of your decision by sending a clear statement to:

You may use the following template, but it is not obligatory: "I hereby give notice that I cancel my order for the following goods: [product name], ordered on [date], received on [date]. Name: [your name]. Address: [your address]."

3. Extended Return Window

In addition to the statutory 14-day cancellation period, we offer an extended return window of 30 days from the date of delivery for unopened and unused products. This extended window is provided as a goodwill gesture and does not affect your statutory rights.

4. Conditions for Returns

To be eligible for a return under our extended 30-day policy, the following conditions must be met:

  • The product must be in its original, unopened, and sealed packaging.
  • The product must not have been used, tampered with, or damaged by the customer.
  • The return request must be made within 30 days of the delivery date.
  • You must provide proof of purchase (order confirmation email or receipt).

For health and safety reasons, we cannot accept returns on opened or partially used dietary supplement products, except where the product is defective or not as described.

5. Defective or Incorrect Products

If you receive a product that is defective, damaged during transit, or not as described on our Website, please contact us within 30 days of delivery. In such cases:

  • We will arrange for a replacement or full refund at no additional cost to you.
  • We may ask you to provide photographs of the defective or incorrect product for our records.
  • Return shipping costs for defective or incorrect products will be covered by us.

6. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at ask-us@vorxyreleudhepei.world with your order number and reason for the return.
  2. Our team will review your request and provide return authorisation along with instructions within 2 business days.
  3. Package the product securely in its original packaging and send it to the address provided.
  4. Include your order number and return authorisation reference inside the package.

Please do not send products back without first contacting us and receiving return authorisation.

7. Return Shipping Costs

Unless the return is due to a defect or error on our part, you are responsible for the cost of return shipping. We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.

8. Refund Process

Once we receive and inspect your returned product, we will send you an email notification confirming receipt. If your return is approved:

  • Refunds will be processed to the original payment method within 14 days of receiving the returned product.
  • The refund will include the product price and, where applicable, the original standard delivery charge.
  • Please note that your bank or payment provider may take additional time to process the refund to your account.

If the return is not approved (e.g., the product has been opened or is outside the return window), we will notify you and may return the product to you at your expense.

9. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product, please return the original item following the process above and place a new order for the desired product.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or payment method again.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you have done both and still have not received your refund, please contact us at ask-us@vorxyreleudhepei.world.

11. Your Statutory Rights

This Return Policy does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other applicable UK consumer protection legislation. If goods are faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund under statutory law, regardless of this policy.

12. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us: